Terms & Conditions
SHIPPING:
Local production is 4-6 weeks; overseas production is 8-12+ weeks from date digital layout or sample is approved and 50% deposit has been received. Some orders may take longer due to material availability or other unforeseen circumstances, such as shipping delays out of our control. Air freight is available for rush orders and can be arranged for full or partial shipments. Air freight invoice(s) are due immediately as invoiced. Please note that we cannot guarantee any delivery dates.
PRODUCTION FACILITIES:
Our ISO 9001 facilities have been certified to meet Ethical Fair Trade and Fair Labour standards. Our bag prices include Quality Control, where an independent party ensures that the bags manufactured are of high quality, with particular focus on sewing, print registration and fabric quality. This is our way of ensuring that our customers are protected and will receive a top-quality product. Most facilities do not offer 3rd party quality control.
TERMS OF PAYMENT:
A deposit of 50% is required at time of order with the remaining balance of 50% due upon receipt of goods. We accept VISA and MASTERCARD via our online payment system. Please make all cheques payable to
I.C.E. Inc. If you prefer to pay via EFT or AMEX please contact us for more information.
VALIDITY:
Quotes are valid for a term of seven (7) days. Terms and conditions as outlined in the ‘Standard Conditions of Sale’ will apply and are in effect unless altered by this proposal or written notice from Icegreen.
QUALITY GUARANTEE:
Our materials and inks are certified to be lead and contaminant-free.
Icegreen is not responsible for any print or product manufacturing imperfections that are not within standard industry tolerances. All customized products are non-refundable. The buyer understands the technical tolerance of hand made products and agrees to accept it as the following maximum limit:
- Fabric color variation: approved color +/- 5%, but must be in the same tone.
- Printing color variation: approved color +/- 5%, but must be in the same tone.
- Size: requested size +/- 2mm
- Quantity: +/- 5% *please note paper bags may be +\- 10% on 10000+ and up to 15% on 5000 bag runs
- Imperfections or defects: +/- 5%
STANDARD CONDITIONS OF SALE:
We do not commence mass production of bags until sample bag or electronic proof has been approved. Customers have the option to waive a sample bag in order to save time; in this case, a digital layout will be emailed for approval. All quotes are in CDN funds unless otherwise noted. All invoices are payable in CDN funds unless otherwise stated. Applicable taxes and shipping from local port to your location not included. Once printing plates have been created based on your approved artwork, no further changes can be made without incurring an additional print plate set-up fee. Printing plates have a shelf life of 2 years if not used. To avoid incurring an additional plate charge upon any reorders over 2 years, we recommend reordering within the 2-year period. Should the Purchaser, for any reason (i.e. the company is sold, a logo is changed, etc.) want to cancel or change the order before the end of this agreement, the Purchaser is re- sponsible for the buy-out of all finished goods, components or raw materials secured in contemplation of completing orders. If for any reason there is a defect outside of the standard industry tolerances noted above, the defective bags will be replaced. All customized products are not refundable. Final approval of all digital artwork, layouts, and/or samples is the responsibility of the customer. Customer must notify Ice- green of any visible defects, quantity shortages, or incorrect product shipments within 7 days of receipt of shipment. After such 7-day period, customer shall have no right to reject the products for any reason.
We use a variety of safe and durable materials to produce an unparalleled selection of eco-friendly reusable bags in any shape or size. While we do have specific sizes that are more commonly requested, all of our reusable bags are fully customized especially for you and are made to your required specifications, right down to the very last snap, zipper or pocket.